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Privacy Policy

YouCloud Privacy Policy (Customer)

Introduction

It is our mission to empower, strengthen and promote every business on YouCloud. For every registered user/account on YouCloud, we collect and use the information you provide us with to serve in the best possible way we know how to.

Our Values

Compassion, Innovation and Trust are the very foundation of what we do and how we serve. This leads us to do only what is needful and right with the information you provide us with. These three values are what guides each of our dealings with you.

About this Notice

This Privacy and Cookie Notice provides information on how YouCloud collects and processes your personal data when you visit the YouCloud website or YouCloud mobile application.

BY CLICKING “ACCEPT” YOU AGREE AND AFFIRM THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED THE TERMS AND THE PRIVACY & DATA PROTECTION POLICY, AND (II) YOU ARE OVER 16 YEARS OF AGE (OR HAVE HAD A PARENT OR GUARDIAN READ AND AGREE TO THIS PRIVACY POLICY ON YOUR BEHALF), AND YOU HEREBY GRANT CONSENT TO THE COMPANY TO PROCESS YOUR DATA.

TABLE OF CONTENT

  1. PERSONAL DATA CONTROLLER
  2. DATA WE COLLECT ABOUT YOU
  3. WHY WE COLLECT YOUR INFORMATION
  4. DATA PROTECTION GUIDELINES/PRINCIPLES
  5. WHAT W USE YOUR INFORMATION FOR
  6. COOKIES AND HOW WE USE THEM
  7. HOW WE PROTECT YPUR INFORMATION
  8. HOW WE USE YOUR PERSONAL DATA
  9. YOUR LEGAL RIGHTS OVER YOUR INFORMATION
  10. COOKIES AND HOW WE USE THEM
  11. HOW WE PROTECT YOUR INFORMATION
  12. HOW WE USE YOUR PERSONAL DATA
  1. INTERNATIONAL TRANSFERS
  2. YOUR LEGAL RIGHTS
  3. FURTHER DETAILS
  1. PERSONAL DATA CONTROLLER

YouCloud office.

  • DATA WE COLECT ABOUT YOU

We collect information that you provide when you log in/edit your account, subscribe to our mailing list, respond to surveys, utilize services or other requests for information.

Any data we request that is not required will be specified as voluntary or optional.

Information received in connection with providing your service will be described as compulsory to help you understand that we require such information.

  • WHY WE COLLECT YOUR INFORMATION?

We frequently will only collect your information when there is a need to fulfil a contractual obligation involving payments, subscription, file a report/complaint, or where you are granting third party access to use a service.

These requirements help us protect the following interests:

  • Discourage the notion and prevent the act of fraudulent activities

As a basic KYC principle, we are able to identify and hold accountable users on our platform on every transaction or communication that is being initiated.

  • Give personalized and intuitive responses during support

We process your personal data to respond to your requests for technical support, Service information or to any other communication you initiate. This includes accessing your account to address technical support requests.

  • Give you personalized experiences

We collect your personal data to adjust the communication of the Service and make offers customized to your personal needs and interests.

  • Communicate with you inrespect to your use of our service

We communicate with you through push notifications or chat. This would lead you you receive notifications whether on the Website or via email notification that you have just received a new message on YouCloud. To opt out of receiving push notifications, simply change the settings on your browser or mobile device. To stop getting any of the emails, click on the unsubscribe link located in the footer of the email, or contact our support team at support@youcloud.com.

  • To manage transactions and payments

YouCloud offers products and services and for this purpose, we use third-party services to process payments and manage transactions. As a result, you will be able to make a payment and enjoy the benefits of the Service.

  • Leverage to market, advertise and improve communications

Your data helps us with our marketing campaigns. We may add your email address to our marketing list. As a result, you will receive e-mail information about our products, such as; special offers, and products of our partners. If you want to stop receiving marketing emails from us, you can unsubscribe following instructions in the footer of the marketing emails, by contacting our support team at support@youcloud.com.

  • 4.     DATA PROTECTION GUIDELINES AND PRINCIPLES

YouCloud is compliant with the regulations and policies governing the collection, use and processing of data in Nigeria, the Nigerian Data Protection and Regulation. Follow link to learn more. https://ndpr.nitda.gov.ng/Content/Doc/NigeriaDataProtectionRegulation.pdf

  • 5.     WHAT WE USE YOUR INFORMATION FOR

Any of the information we collect from you may be used in one of the following ways:

  • KYC, Identity verification purposes
  • Improve service (your information helps us to more effectively respond to Customer service requests and support needs).
  • Process payments.
  • Respond to your request or other correspondence.
  • To send you an email containing information and updates pertaining to your order or request, notifying you in addition to receiving occasional company news, updates, promotions, or related product or service information, etc. if such information was requested.
  • To administer and fulfil marketing promotion, survey or other site features

NB

We may share information with trusted third-party companies, entities and individuals to perform functions on our behalf (such as; credit card processing companies, order fulfilment and shipping, marketing and promotional distribution); provided, however, that these third parties may access your personal information only on a confidential basis and only to the extent necessary to perform their functions, and all third party Customers must abide by our privacy policy.

  • COOKIES AND HOW WE USE THEM

A cookie is a small file of letters and numbers that we put on your computer if you agree.

Cookies allow us to distinguish you from other users of our website and mobile applications, which helps us to provide you with an enhanced browsing experience. For example, we use cookies for the following purposes:

Recognizing and counting the number of visitors and seeing how visitors move around the site when they are using it (this helps us to improve the way our website works, for example by ensuring that users can find what they are looking for).

Identifying your preferences and subscriptions e.g. language settings, saved items, items stored in your basket and Prime membership; and

Sending you newsletters and commercial/advertising messages tailored to your interests.

Our approved third parties may also set cookies when you use our marketplace. Third parties include search engines, providers of measurement and analytics services, social media networks and advertising companies.

  • HOW WE PROTECT YOUR INFORMATION

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.

These security measures include: password protected directories and databases to safeguard your information or SSL (Secure Sockets Layer) technology to ensure that your information is fully encrypted and sent across the Internet securely.

While we have excellent security measures in place that meet or exceed industry standards, no data transmission over the Internet is one hundred per cent secure. Although our top priority is to safeguard your personal information, we do our best to safeguard any information you submit to our Site.

  • HOW WE USE YOUR PERSONAL DATA

We use your personal data to operate, provide, develop and improve the products and services that we offer, including the following:

  • Registering you as a new customer.
  • Processing and delivering your orders.
  • Managing your relationship with us.
  • Enabling you to participate in promotions and surveys.
  • Improving our website, applications, products and services
  • Recommending/advertising products or services that may be of interest to you.
  • Complying with our legal obligations, including verifying your identity where necessary.

9. INTERNATIONAL DATA TRANSFERS

We may transfer your personal data to locations in another country if this is permissible pursuant to applicable laws in your location. There are inherent risks in such transfers.

In the event of international transfers of your personal data, we shall put in place measures necessary to protect your data, and we shall continue to respect your legal rights pursuant to the terms of this Privacy and Cookie Notice and applicable laws in your location.

10. YOUR LEGAL RIGHTS

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct or erase your personal data, object to or restrict processing of your personal data, and unsubscribe from our emails and newsletters.

11. FURTHER DETAILS

If you are looking for more information on how we process your personal data, or you wish to exercise your legal rights in respect of your personal data, please contact info@YouCloud.com