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Privacy Policy

YOUCLOUD PRIVACY POLICY (CUSTOMER)

INTRODUCTION

It is our mission to empower, strengthen and promote every business on YouCloud. For every registered user/account on YouCloud, we collect and use the information you provide us with to serve in the best possible way we know how to.

Our Value

Our work is guided by Compassion, Innovation, and Trust. These principles ensure that we use your information responsibly, transparently, and only for legitimate purposes that improve your experience with YouCloud.

About our Notice

This Privacy and Cookie Notice explains how YouCloud collects, uses, stores, and protects your personal data when you visit our website or use the YouCloud mobile application.

BY CLICKING “ACCEPT”, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THE TERMS OF THIS PRIVACY & DATA PROTECTION POLICY, AND THAT YOU ARE AT LEAST 16 YEARS OLD (OR HAVE OBTAINED CONSENT FROM A PARENT OR GUARDIAN) AND YOU HEREBY GRANT CONSENT TO THE COMPANY TO PROCESS YOUR DATA.

Table Of Content

  1. Personal Data Controller
  2. Data We Collect About You
  3. Why We Collect Your Information
  4. Data Protection Guidelines & Principles
  5. What We Use Your Information For
  6. In-App Purchases
  7. Cookies and How We Use Them
  8. How We Protect Your Information
  9. How We Use Your Personal Data
  10. International Data Transfers
  11. Your Legal Rights
  12. Further Details

1. PERSONAL DATA CONTROLLER

The Data Controller responsible for your information is YouCloud.

2. DATA WE COLLECT ABOUT YOU

We collect information that you provide when you log in/edit your account, subscribe to our mailing list, respond to surveys, utilize services or other requests for information.

Any data we request that is not required will be specified as voluntary or optional.

Information received in connection with providing your service will be described as compulsory to help you understand that we require such information.

3. WHY WE COLLECT YOUR INFORMATION

We collect your information for reasons including:

  • Fraud Prevention and Security: To discourage fraudulent activity and ensure accountability for all transactions and communications.
  • KYC and Identity Verification: To comply with Know Your Customer (KYC) standards and regulatory requirements.
  • Customer Support: To provide technical support, respond to your inquiries, and access your account (when required) to resolve issues.
  • Personalized Experiences: To tailor and optimize your YouCloud experience, communication, and recommendations.
  • Communication and Notifications: To notify you via push notifications, email, or in-app messages about updates, alerts, and service-related information.
  • Managing Transactions and Payments: To process payments securely using third-party payment service providers.
  • Marketing, Advertising & Communications: To send promotional messages, special offers, and relevant product updates. You may unsubscribe at any time.

4. DATA PROTECTION GUIDELINES & PRINCIPLES

YouCloud is committed to maintaining the highest standards of data privacy and security across all the regions in which we operate. Our data collection, use, storage, and processing activities follow globally recognized data protection laws and frameworks, including:

  • General Data Protection Regulation (GDPR – EU/EEA)
  • UK GDPR
  • California Consumer Privacy Act (CCPA – USA)
  • Digital Personal Data Protection Act (DPDPA – India)
  • UAE Federal Data Protection Law (PDPL) & DIFC Data Protection Law
  • Other applicable regional and national data protection regulations

We apply a unified global privacy framework that ensures:

  • Lawful, fair, and transparent processing of personal data
  • Purpose limitation, ensuring data is collected only for legitimate business purposes
  • Data minimization, collecting only information necessary for service delivery
  • Accuracy, ensuring data remains up-to-date and correct
  • Storage limitation, retaining personal data only as long as needed
  • Integrity and confidentiality, ensuring data is protected through robust security measures
  • Accountability, ensuring all YouCloud entities adhere to strict compliance standards

For more details on international data privacy best practices, please refer to globally accepted guidelines such as GDPR (https://gdpr.eu/) and other applicable regional regulations.

5. WHAT WE USE YOUR INFORMATION FOR

Any of the information we collect from you may be used in one of the following ways:

  • Conduct KYC verification
  • Improve customer support and service delivery
  • Process payments
  • Respond to requests and communications
  • Send updates about orders, requests, promotions, and company news
  • Administer surveys, marketing campaigns, or promotional features

NB: We may share information with trusted third-party companies, entities and individuals to perform functions on our behalf (such as; credit card processing companies, order fulfilment and shipping, marketing and promotional distribution); provided, however, that these third parties may access your personal information only on a confidential basis and only to the extent necessary to perform their functions, and all third party Customers must abide by our privacy policy.

6. IN-APP PURCHASES

YouCloud offers certain features, services, or digital content through In-App Purchases (“IAPs”). When you initiate or complete an in-app purchase, we collect and process information required to verify, fulfill, and record the transaction. This may include device information, transaction identifiers, app store purchase receipts, subscription details, and confirmation information provided by authorized third-party payment platforms (such as Apple App Store, Google Play Store, or other approved payment partners).

YouCloud does not store or process your full payment card details. All sensitive payment information is handled securely by the respective app stores or payment gateways in accordance with their own privacy and security standards.

We may retain non-sensitive transaction metadata (such as purchase history, receipt numbers, and subscription status) to deliver purchased services, manage entitlements, provide customer support, prevent fraudulent transactions, and comply with accounting or regulatory obligations.

By making an in-app purchase, you consent to the processing of the information required to validate your payment and enable access to the purchased service or content.

7. COOKIES AND HOW WE USE THEM

Cookies are small files that help improve your browsing experience. We use cookies to:

  • Recognize returning users
  • Analyze website movement and usage patterns
  • Save your preferences (e.g., language, saved items)
  • Deliver personalized offers and advertising
  • Support analytics and performance monitoring

Approved third-party partners (e.g., analytics providers, search engines, advertising networks) may also place cookies when you use our services.

8. HOW WE PROTECT YOUR INFORMATION

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.

These security measures include password protected directories and databases to safeguard your information or SSL (Secure Sockets Layer) technology to ensure that your information is fully encrypted and sent across the Internet securely.

While we have excellent security measures in place that meet or exceed industry standards, no data transmission over the Internet is one hundred per cent secure. Although our top priority is to safeguard your personal information, we do our best to safeguard any information you submit to our Site.

9. HOW WE USE YOUR PERSONAL DATA

We use your personal data to operate, provide, develop and improve the products and services that we offer, including the following:

  • Registering you as a new customer.
  • Processing and delivering your orders.
  • Managing your relationship with us.
  • Enabling you to participate in promotions and surveys.
  • Improving our website, applications, products and services
  • Recommending/advertising products or services that may be of interest to you.
  • Complying with our legal obligations, including verifying your identity where necessary.

10. INTERNATIONAL DATA TRANSFERS

We may transfer your personal data to locations in another country if this is permissible pursuant to applicable laws in your location. There are inherent risks in such transfers.

In the event of international transfers of your personal data, we shall put in place measures necessary to protect your data, and we shall continue to respect your legal rights pursuant to the terms of this Privacy and Cookie Notice and applicable laws in your location.

11. YOUR LEGAL RIGHTS

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct or erase your personal data, object to or restrict processing of your personal data, and unsubscribe from our emails and newsletters.

12. FURTHER DETAILS

If you are looking for more information on how we process your personal data, or you wish to exercise your legal rights in respect of your personal data, please contact [email protected].

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